About
Our work
Complex challenges. Digital solutions. Results you can point at.
Metgabb works with organisations across several industries to modernise operations, build digital platforms and connect business systems. Our work spans digital transformation, enterprise applications, procurement, spend management, workflow automation and systems integration.
Where engagements are subject to confidentiality, client identities and project-specific information are withheld.
Interactive Public Access Platform
Creating a unified digital access experience
- Industry
- Public services
- Focus
- Digital platform · User access · SSO · Workflow · Integration
The challenge
A large-scale organisation required a modern digital platform to give users a centralised gateway to multiple services.
The platform needed to support different user groups, access requirements, authentication methods and service journeys, while integrating with enterprise systems already in place.
The challenge was to create a simple user experience around a complex underlying operating environment.
The outcome
The platform established a structured foundation for delivering multiple digital services through a single experience.
- Centralised digital access
- Simplified user journeys
- Structured authentication
- Clear role and access management
- Standardised service workflows
- Consistent user experience
- Integration-ready architecture
What we did
Metgabb supported the product and functional design of the platform, translating complex business requirements into structured digital journeys.
- User journey mapping
- Registration and onboarding
- Single Sign-On
- User authentication
- Role-based access
- User and role matrix
- Service access workflows
- Digital forms
- Form and field definitions
- Business rules
- Workflow design
- System integration requirements
- UX/UI design
- Interactive prototypes
- Functional specifications
- Development-ready requirements
Queue Management Platform
Digitising high-volume service operations
- Industry
- Public services
- Focus
- Queue management · Workflow · Digital experience · Operations
The challenge
A high-volume service environment needed a digital solution to manage customer queues, service points and operational activity more efficiently.
The system had to coordinate the customer-facing journey with the operational workflows service teams use behind it.
The outcome
The solution provided a structured digital framework for managing service queues and operational activity.
- More organised service queues
- Improved operational visibility
- Clearer customer journeys
- Better coordination between service teams
- Centralised queue information
- Improved reporting and monitoring
What we did
Metgabb designed the functional workflows and the digital experience around the complete queue journey: the connection between customers, service staff and administrators.
- Queue creation
- Service selection
- Counter and service-point management
- Queue assignment
- Queue status
- Priority rules
- Staff roles
- Service workflows
- Customer notifications
- Digital display requirements
- Administrative functions
- Operational dashboards
- Reporting
- Role-based access
- System integration requirements
Enterprise Transformation Programme
Modernising business operations at scale
- Industry
- Enterprise
- Focus
- Digital transformation · Process modernisation · Workflow · Enterprise platforms
The challenge
A large organisation was undertaking a digital transformation programme to modernise operational processes and reduce its dependency on fragmented manual workflows.
Multiple teams and business functions each required different workflows, permissions and approval structures.
The outcome
The engagement created a foundation the organisation could keep building on as the programme continued.
- Digitised business processes
- Reduced manual dependency
- Improved workflow visibility
- Standardised operational processes
- Clearer approval governance
- Improved accountability
- A technology foundation that grows with the organisation
What we did
Metgabb worked across business analysis, product definition and solution design, translating complex operational requirements into a structured digital platform.
- Business process analysis
- Stakeholder workshops
- Process mapping
- Workflow design
- User and role management
- Approval hierarchies
- Digital forms
- Business rules
- Functional requirements
- UX/UI design
- System integration
- Reporting requirements
- Technical documentation
- Implementation planning
Spend Management Implementation
Bringing organisational spending under one digital framework
- Industry
- Education and enterprise
- Focus
- Spend management · Procurement · Financial controls · Implementation
The challenge
The organisation needed greater visibility and control over purchasing and expenditure.
Procurement requests, approvals, budgets and supporting documentation were spread across multiple processes, which made a consistent view of spending difficult to maintain.
The outcome
The implementation created a more structured approach to managing organisational expenditure.
- Greater spend visibility
- Standardised procurement workflows
- Improved approval transparency
- Better budget oversight
- Reduced manual coordination
- Improved management reporting
- Stronger financial controls
What we did
Metgabb supported the implementation of a digital spend management system to centralise procurement and expenditure workflows.
- Organisation and entity configuration
- Department structures
- User and role setup
- Approval hierarchies
- Purchase requests
- Procurement workflows
- Budget controls
- Spending policies
- Vendor management
- Invoice workflows
- Document management
- Notifications
- Reporting
- Dashboard configuration
- Access controls
- Business-rule configuration
- User acceptance support
Enterprise Integration Programme
Connecting systems, streamlining information flow
- Industry
- Enterprise
- Focus
- Systems integration · APIs · Data · Financial operations
The challenge
An organisation relied on multiple business applications to manage different parts of its operations.
Disconnected systems meant duplicated data entry, manual information transfer, and information that disagreed with itself across platforms.
The outcome
The integration established a more connected technology environment and streamlined how information moves between systems.
- Reduced duplicate data entry
- Improved data consistency
- Automated information exchange
- Connected business workflows
- Reduced manual intervention
- Improved operational visibility
- An integration foundation that extends to new systems
What we did
Metgabb designed and supported an integration approach to connect the underlying business systems.
- System assessment
- Integration architecture
- API requirements
- Data mapping
- Field-level mapping
- Source and target definitions
- Data transformation
- Data synchronisation
- Authentication
- Error handling
- Exception management
- Integration testing
- Data validation
- Technical documentation
Manufacturing Procurement Transformation
Digitising procurement from request to purchase
- Industry
- Manufacturing
- Focus
- Procurement · Supply chain · Workflow automation · Process transformation
The challenge
A manufacturing organisation needed greater visibility and control across its procurement lifecycle.
Multiple departments, suppliers, purchasing requirements and approval levels made procurement difficult to manage through fragmented processes.
The outcome
The transformation established a more structured procurement operating model.
- Standardised purchasing processes
- Improved procurement visibility
- Clearer approval accountability
- Better supplier information management
- Improved request tracking
- Reduced manual coordination
- Stronger procurement controls
- Better alignment between procurement and operations
What we did
Metgabb analysed the procurement lifecycle and designed a structured digital workflow covering the journey from purchase request through approval to procurement execution, built around manufacturing requirements, where procurement has to stay aligned with operational and supply-chain needs.
- Purchase requisitions
- Department purchasing
- Procurement workflows
- Approval hierarchies
- Supplier management
- Purchase orders
- Supporting documents
- Budget and cost controls
- Procurement status tracking
- Notifications
- User and role management
- Reporting
- Auditability
- Process standardisation
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